Questions and Answers
Providing Everything You Need
Q: What services do you offer for small businesses?
A: I provide comprehensive web design and build services tailored specifically for small businesses. My services include creating visually appealing and user-friendly websites, customizing website templates, incorporating branding elements, optimising for search engines, and ensuring mobile responsiveness.
Q: How do you determine the requirements and design of the website?
A: I start by conducting a thorough consultation with my clients to understand their unique business needs, target audience, and goals. Based on this information, I create a customised design brief, including the website structure, features, color schemes, and branding elements. My aim is to deliver a website that aligns with your business objectives and resonates with your target customers.
Q: I've only got an acorn of an idea, can you help me get it off the ground?
A: Absolutely! I have run my own small business and have experience to share in terms of branding, company structure, accounting and most of the other skills to get a small business up and running.
Q: Do you only work with clients in your area?
A: Not necessarily, typically it works better if we conduct the consultation in person, however if the client is more than 15 miles away I can organise a Zoom web-meeting or telephone call with you. Once the consultation is complete and you want to proceed further meetings can be done in person or online.
Q: Do I need a domain name?
A: If you have one great!, however if you haven't, we can work together and get one registered and associated with your new site.
Q: I don't have a logo or brand, can you help me with that?
A: Of course, I can work with you to develop your brand and logo. This will usually be discussed in the consultation meeting.
Q: Do you offer website maintenance and updates?
A: Absolutely! I understand that websites require regular updates and maintenance to stay relevant and secure. We offer flexible maintenance plans to ensure your website remains up-to-date with the latest software versions, security patches, and content updates. Whether you need occasional updates or ongoing maintenance, I'll have a plan that suits your specific requirements.
Q: How long does it take to complete a website project?
A: The timeline for website completion depends on various factors such as the complexity of the project, the number of pages, and the availability of content and resources from the client. Typically, our projects range from a few days to a few weeks. However, I will work closely with my clients to establish realistic timelines and ensure timely delivery of their websites.
Q: Can you help with content creation for the website?
A: Yes, I offer content creation services as part of our web design and build package. I can develop engaging and SEO-friendly content for your website. By understanding your brand voice and target audience, I create compelling content that effectively communicates your message and generates interest in your products or services.
Q: Will my website be mobile-friendly and optimised for search engines?
A: Absolutely! I understand the importance of mobile responsiveness and search engine optimisation (SEO) for modern websites. My design and development process ensures that your website is fully optimised for mobile devices and adheres to SEO best practices. This helps improve user experience, increases organic search visibility, and drives more traffic to your website.
Q: How much does your web design and build service cost?
A: The cost of our services varies depending on the scope and complexity of the project. I provide tailored solutions to meet the specific requirements of each client, ensuring a fair and transparent pricing model. To receive a detailed quote for your project, I encourage you to reach out to me with your specific needs, and I will be happy to provide you with an estimate.
Q: How much does it cost to host my website?
A: The cost of the hosting services varies depending on the scope and complexity of the project.
The monthly cost can vary between £9 (for a basic website) and £30 (for an e-commerce store), savings can be made with the chosen hosting company if the fees are paid annually or bi-annually. I provide tailored solutions to meet the specific requirements of each client, ensuring a fair and transparent pricing model. To receive a detailed quote for your hosting, I encourage you to reach out to me with your specific needs, and I will be happy to provide you with an estimate.
Q: Do you offer any post-launch support or assistance?
A: Yes, I believe in establishing long-term partnerships with my clients. After the launch of your website, I provide post-launch support to address any technical issues or questions you may have. I also offer training and guidance on managing your website's content and making updates independently. My aim is to ensure your continued success in the online space.
Q: Can you link my e-commerce store to other sales channels like ebay, Amazon or ETSY?
A: Yes, this is common requirement.
Q: Is it possible to have a live chat facility on my website so i can communicate with my customer while they are on my site?
A: Yes, this is common requirement and can be linked to your mobile phone and works like a messaging app.
Q: What's included in web hosting costs?
A: Web hosting costs include server space for storing website files, backups, bandwidth for data transfer, domain name registration, email accounts, technical support, security features like SSL certificates, server maintenance, and a control panel for managing hosting settings. Costs will be invoiced directly from the given provider.